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Safety Commitment

To guarantee your safety and that of teams on the field (guides, drivers, chaperones…) is more than our responsibility, it is our top priority.

This constant commitment is built upon three pillars.

Prevention

  • selecting qualified, certified and authorized guides and tour operators.
  • regular care, servicing and renewal of vehicles, special equipment(climbing ropes, harnesses, life vests, etc.) and first aid kits.
  • organizing training for guides and chaperones : first aid, survival, how to use a decompression chamber, evacuation procedure in case of injury…
  • preparing and exercising in case of an emergency situation, testing procedures to deal with such situations.
  • exchanging best practices between Terra Group branches.

Preparation

  • advice to travellers before departure (on our websites and during the trip’s preparation).
  • progressive altitude itineraries (priority to altitude acclimation : see our tips concerning altitude trips).
  • an online sign-in form is at the disposal of travellers which enables the gathering of basic information relative to health (blood type, allergies, ongoing treatment) and insurance of each passenger.
  • detailed health questionnaires for at risk activities (high altitude, diving).
  • Terra Group suggests to its passengers to pruchase travel insurance offered by its partner VALEURS ASSURANCES.
  • Terra Group makes available to its passengers a secure payment system for debit / credit cards through its partner KLIK & PAY.

Organization

  • detailed emergency procedures, updated and distributed in our operating branches
  • manuals in their own language are made available to guides and chaperones : first aid, survival, decompression chamber…
  • teams in offices can be reached 24 hours a day, 7 days a week.
  • staff is prepared to deal with any kind of situation and to coordinate help and evacuation procedures.
  • it is mandatory for all Terra Group agencies to have civil liability insurance.

Our security and emergency documents

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