The 10 steps before your trip with Terra Group

What happens between your first contact with us and your client's arrival?

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The first contact

We receive your request and your local travel consultant, your unique point of contact, will be in touch with you to discuss it.


Deposit receipt confirmation

This can take up to two weeks, no worries!


Help with your client's trip preparation

In order to help your client prepare for their trip, we send you tips and useful information.


Send us your feedback

Once your clients are back home, you will receive a feedback form. Their experience and comments are very important to us.


Desigining your itinerary

You share the needs and expectations of you clients with your travel consultant, local expert, and build together the best itinerary for you.


Confirmation of your hotels

We book the hotels you have selected. If they are fully booked, we will offer you an alternative of the same category.


Travel book

You get a detailed travel book that includes your client's trip's day by day schedule.


Confirming your trip

That's it, you are satisfied and your clients are happy! All you need is to put down a 30% deposit to confirm the trip, and to send us back the filled out information form.


Final payment

Your client's departure is coming up soon! You will have to settle the final payment and advise them on packing up their suitcases.


Client's arrival

We get in touch with your clients as soon as they arrive and remain available 24/7 throughout their trip.

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Are going to plan a trip soon?

Build your customized trip with our team of travel experts.

Info Covid-19